Senior Product Manager · 11 Years · Travel × Fintech × AI
You are looking at the rarest product profile in the market — a leader who has shipped at global travel scale and built payment infrastructure. That's not a coincidence. That's your next hire.
Booking.com's core challenge is not just travel — it's the full transaction: search → book → pay → trust. Most PMs understand one side. Jaypal has shipped production systems on both. Delta Airlines ($4M/day revenue) and Visa's global SMB payments platform. This overlap is exceptionally rare.
Led and delivered end-to-end GenAI-powered search and voice interface on delta.com using Claude.ai APIs + AWS Lambda. Improved customer satisfaction by 22%. AI for Booking.com is the frontier — Jaypal has already been there.
60M+ monthly users on delta.com. International market adaptability at Visa. Built products for diverse user segments across India, USA, and international markets. Booking.com's global distribution is exactly the environment this profile scales into.
Owns flight search, booking conversion, and onboarding for delta.com. Delivered +30% booking conversion at Vistara and +6.8% incremental bookings worth $4M/day at Delta. The booking funnel is second nature — not a learning curve.
Integrated payment gateways and Forms of Payment (FOPs) at Vistara, leading to +33% direct digital channel bookings. Now building Visa's global SMB payment acceptance platform. Checkout abandonment is Booking.com's revenue problem — this is the profile that solves it.
Reduced search latency, implemented GraphQL and caching strategies at Delta, improving search-to-checkout by 25%. Improved search relevance by 45% at Jiva via ranking algorithm redesign. Booking.com's core product IS search — this is a direct match.
Built AI/ML RPA systems at Wipro (ML bot accuracy from 65% → 90%). Led GenAI search and voice at Delta (+22% CSAT). SAFe POPM + AI for PMs certified. Booking.com's AI roadmap needs someone who builds, not advises.
Led Allianz Trip Insurance integration on Delta.com, driving 4M miles daily redemptions and increasing attachment rate from 12% → 15%. Reduced revenue leakage by ~₹9 Cr/year at Paytm. Every product decision is a revenue decision.
Currently leading international market adaptability for Visa's global SMB platform. Understands multi-currency, multi-regulation, multi-segment product design. Booking.com serves 220+ countries — this is the exact lens needed.
| Booking.com Requirement | Jaypal's Direct Match | Proof |
|---|---|---|
| Booking funnel ownership | Owned full ticket shopping journey for 60M users | delta.com +6.8% bookings = $4M/day |
| Search & discovery | GraphQL, caching, ranking algorithm redesign | Search→Checkout +25%, relevance +45% |
| Payments & checkout | Gateway integration + Visa payments platform | +33% direct bookings at Vistara; Visa MVP |
| AI-powered personalization | Built GenAI search + voice with Claude.ai + AWS | +22% CSAT at Delta |
| Global / international markets | Leading intl. market adaptability at Visa | Multi-currency, multi-region platform design |
| Data-driven product decisions | SQL, BigData, Hive, A/B testing, analytics stack | Paytm: found UPI drop patterns, fixed leakage |
| Loyalty & retention programs | Led Miles redemption, loyalty design, user segmentation | 4M miles/day at Delta; 2X retention at Jiva |
| Consumer + B2B understanding | B2C at Delta/Vistara + B2B SMB platform at Visa | Covers Booking.com's full customer surface |
"Booking.com processes 1.5M room nights per day. The PM who owned the booking experience for a $4M/day airline should be building what comes next."
This is not a 1-in-100 profile. It is a 1-in-1,000 overlap of Travel, Fintech, and GenAI experience — all at production scale.